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IBM, Philippines, business, parent, firm

IBM Philippines hopes to gets business of parent firm

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19 Nov 2003 | (Case Study)
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The Philippines is confident that IBM Philippines will bag the business process outsourcing (BPO) project that its parent firm, IBM Global, has acquired from Procter & Gamble, which is worth $400 million for various support services.

Trade and Industry Secretary Manuel A. Roxas II said the Philippines is competing against two other IBM centers in Costa Rica and U.K., which shared with the Philippines as human resource service delivery centers of P & G.

This means employment opportunities for 400 to 500 Filipinos once IBM Philippines is given the opportunity to provide HR, finance and accounting support services for P & G, Roxas said.

P & G has spun off its support services to concentrate on its core business of manufacture and distribution of household care products thus it decided to outsource its support services.

"We have put together a very strong proposition founded on the strength of existing performance of P & G and hope we will be successful," Roxas said stressing "this gives the Philippines an edge over U.K. and Costa Rica."

The Procter and Gamble Asia Pte. Ltd. in the Philippines has been providing accounting and financial services to P & G affiliates in Southeast Asia, North America, Korea, India, Taiwan, Singapore, Australia, Hong Kong, New Zealand and Japan.

"We have done an important step in convincing them," Roxas said. IBM Global is expected to make a decision early next year.

Roxas, however, said that the dozen IBM officials who came over here have raised concerns on security, quality of graduates and English competency.

Roxas also noted that IBM officials arrived here during the Centennial airport control tower incident.

In September this year, IBM bagged the P & G deal worth $400 million. IBM will have to handle P & G's BPO of its human resource functions for a 10-year contract.

The deal would enable IBM to support 98,000 P & G employees with payroll processing, benefits administration, compensation, planning, expatriate and relocation services, travel and expense management and HR data management.

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