Outsourcing, Reports, Desktop, Helpdesk, Leaders, Quadrants, CSS
CSC listed in 'leaders' quadrants of desktop, help-desk outsourcing reports
-
|
- Print |
- Email Page
Computer Sciences Corporation today announced that it has been listed in the "leaders" quadrants of the Gartner analyst reports, Magic Quadrant for North American Desktop Outsourcing, 2004, and Magic Quadrant for North American Help-Desk Outsourcing, 2004.
Authored by Rich Matlus and Bill Maurer, the two reports position external service providers (ESPs) based on their ability to execute and their completeness of vision.According to Gartner: "Leaders are performing well today, have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market."
ESPs needed at least $45 million in annual desktop service revenue to qualify for the desktop outsourcing report and at least $15 million in annual help-desk revenue to qualify for the help-desk outsourcing report. Both reports required 10 North American client references.
"CSC is dedicated to providing the highest quality services to our clients, so we are pleased with our favourable evaluation in both the desktop and the help-desk reports recently released by Gartner," said Russ Owen, president of CSC's Global Infrastructure Services group. "We feel these positions confirm CSC's experience and understanding of evolving technologies and business processes, and our ability to deliver business and operational results to effectively serve the needs of our clients."
According to the reports, the leader quadrant vendors cited demonstrated significant depth and breadth of experience, and understood the need to successfully deliver services. Gartner characterises desktop outsourcing as a mature information technology (IT) category with a growth rate continuing in the 7% or more range per year. The help-desk outsourcing category has matured, with the worldwide help-desk management service market growing at a 6.5% compound annual growth rate over 2003 to 2008 and from $9.6 billion to $13.1 billion.
Gartner determines the positioning of the service providers within the Magic Quadrant based on formal presentations by participating vendors, client reference checks, and analyst knowledge of the market and enterprise wants and needs.
-
|
- Print |
- Email Page
Atos Consulting to benchmark DWP’s finance shared service operationsAtos Consulting are undertaking a benchmarking project on behalf of the Department for Work and Pensions (DWP) covering their financial shared services operations. 19 Dec 2007 | (News)
Finance Transformation Europe 2007 ConferenceBrussels, 4 September, 2007 - Finance Transformation Europe is an exclusive annual event that brings together an international pool of over 100 senior executives engaged in transforming finance and accounting...04 Sep 2007 | (News)
EquaTerra confirms companies recognise link between enterprise software applications and BPO successLONDON (May 10, 2007) — Organisations that outsource business processes, such as HR or Finance & Accounting, now recognise the importance of IT and enterprise software applications in ensuring their...14 May 2007 | (Survey)
Public sector playing outsourcing catch upThe UK is ahead of the rest of Europe when it comes to outsourcing but the public sector is still blinkered by a pure cost driven approach, according to new research.
The survey of 1,000 IT directors,...06 May 2007 | (Survey)
Contact center study: Financial status could be inhibiting customer valueThe majority of contact centers continue to be managed as financial cost centers. This is one of the findings in Dimension Data’s Global Contact Center Benchmarking Report 2007.02 May 2007 | (Survey)
