Infosys, Client, Satisfaction, Outsourcing
Infosys tops client satisfaction in outsourcing report
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Infosys Technologies Ltd. has been ranked the highest in client satisfaction in outsourcing services by a survey conducted by Forrester Research Inc., an independent global research firm.
The Bangalore-based IT bellwether also ranked third in consulting services among 11 major global IT service providers, according to a company statement here Wednesday.The survey report pointed out that Infosys was in a position to penetrate the consulting services market, while other offshore majors were expected to focus more on business process outsourcing (BPO) services.
"At Infosys, we are focused on customer delight with all our operations centered around this mission," Infosys CEO Nandan Nilekani said in the statement.
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