Marks & Spencer, Manchester, Shared Services
How Marks & Spencer Hires and Retains Experienced Staff at their Manchester Shared Services Center
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Established in 1884, Marks & Spencer has since grown into a significant UK business with a strong international brand. 15 million people visit one of 399 UK stores each week. The growing international business includes wholly owned stores in the Republic of Ireland and Hong Kong, franchises in 30 territories and Kings Supermarkets in the U.S.. The company has 65,000 employees in the UK of which approximately 61,000 work in a store-based role. In 2004/05 Marks & Spencer made operating profits of GBP709m on turnover of GBP7.9 bn.
One way that Marks & Spencer has sought to deliver both cost savings and greater operational efficiency is through their shared services initiative. The business case for the establishment of Marks & Spencer Shared Services Limited (MSSSL) was put to the Board in June 2002. The first part of the financial shared services center opened in Greater Manchester in January 2003, followed by the HR service center in September 2003. These offices had initial responsibility for coordinating finance and HR across the Company, with retail HR administration also being covered by June 2004. The operation has now grown to employ 230 staff, with the flexibility to cover the peak Christmas trading period.
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How Marks & Spencer Hires and Retains Experienced Staff
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