I.T. Alliance, Shared Services, SSC, BPO

I.T. Alliance opens SSC with plans to expand overseas

Irish IT outsourcer I.T. Alliance has invested €800,000 in a new Dublin-based shared services center (SSC), creating 11 new jobs.

Philip Maguire, chief executive of I.T. Alliance, said the company’s new SSC would be used to “springboard” its expansion overseas, particularly in the British market where it already has offices in London, Reading and Edinburgh.

“It means we can enter markets quickly as we have key back-office infrastructure already in place in Dublin,” said Maguire.

“We are also making it available as an outsourced facility to Irish-based international and indigenous companies to speed their entry to market.”

Maguire said the global shared services market would continue to grow in the coming years.

“The Business Process Outsourcing (BPO) or shared services market globally is estimated by the British government body, Trade & Investment, to reach almost €400 billion over the next ten years based on Deutsche Bank forecasts, “ said Maguire.

“Deutsche Bank also estimates that growth in the global market is about 20 per cent per annum and perhaps more in the US and Britain where BPO is more accepted in the private sector.”

The new SSC will be managed by I.T. Alliance’s finance and operations director Hildagarde McCarville.

Maguire said companies who opted to outsource key business functions stood to make significant cost savings. “Since 1998, Boeing has reduced global infrastructure costs by nearly US$1.4 billion through implementing a shared services strategy,” he said.