Shared Services, Launch, Public Sector, Success, Government
Rites of passage: How to launch a successful shared services program in the public sector
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According to Accenture, when making their case for shared services, government officials can now point to more than a decade of success stories from around the world. They can, that is, if the strategic discussion ever gets to that point. Accenture research shows that in the public sector, workforce sensitivities rank 10th in concern for those officials who have actually gone through a shared services initiative. Those sensitivities are, however, the No. 1 perceived obstacle for those considering shared services, which might explain why many government officials are reluctant to expend precious political capital tackling these issues early and head-on.
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