Atos, Benchmarking, Outsourcing, Shared Services
Atos launches benchmarking service designed for outsourcing and shared services environment
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Atos Consulting, the business consulting arm of Atos Origin, today launched a new benchmarking service which is available as both a subscription-based service and as part of a broader consulting engagement. The new service will provide customers, especially those considering moving to a shared services environment or outsourcing their operations, with a more robust methodology to measure the cost, efficiency, effectiveness and quality of their operations.
The service combines the existing Atos Consulting metrics and knowledge database with the integrated benchmarking and performance management solutions of Score Research, a world-class benchmarking consultancy. All Score Research’s IPR, existing clients and expertise will transfer to Atos Consulting under an agreement between the two companies. This includes Score Research’s innovative benchmarking tool, ScoreCard, FASSBEX.com (a community web portal) and two web-based services for activity analysis, customer and staff surveys.
The service solves two problems in one. It provides information on how companies are currently performing and makes recommendations on how they need to engage and track their teams for continuous improvement. The web-based tools enable companies to collect, compare and aggregate internal units’ data by period and year, as well as benchmark against the performance of other organisations. The service provides instant results, so organisations have the information they need, when they need it, to improve the quality and effectiveness of their operations.
The service will initially be available to European customers in finance and accounting, human resources, logistics, facilities management and ICT, with plans already underway to extend the service globally.
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