Outsourcing, BPO, Trends, Study, Survey
Taking a Reality Check on Today’s Outsourcing Market
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By most conventional measures the information technology and business process outsourcing markets are thriving. Research organizations that perform market sizing work all estimate positive current and future outsourcing market growth, often at double digit levels. EquaTerra’s own research finds that market growth levels remain solid. Nearly all major outsourcing service providers’ revenues are growing, in some cases significantly. More important than growth levels to current and prospective buyers, however, is whether organizations are gaining the benefits sought from outsourcing. Here too, most findings are positive in terms of satisfaction, cost savings and process improvement. Yet, these buyers must be prepared to adjust for market dynamics in order to ensure success or risk becoming a statistic of an outsourcing failure. The media often limits its coverage to outsourcing terminations, work brought back in-house, and buyers “losing faith” in outsourcing. So how successful is the outsourcing market? What is the real story? This Perspective will address this critical point and do so empirically based on current and in-depth outsourcing market research.
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EQ Reality Check
Source: EquaTerra
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