Shared, Services, Performance, Improvement
Balance your Shared Service footprint if you want to make lasting improvements
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Summary
Over 90% of major organisations have considered Shared Services and over 40% have implemented them, initially to reduce the cost of their support processes. However less than half achieve the benefits that they are committed to achieve and many report that even where they are close to achieving their original business case, their customers’ expectations rapidly outgrow the level of service they provide. Identifying how to address this starts with determining where the imbalances lie and implementing initiatives that are prioritised to create self-sustaining improvements.
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