OI, Outsourcing Institute, Outsource, Automation
Outsource and Survive
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Global trends are shaping business process outsourcing, according to Suresh Yannamani, executive vice-president of BPO Solutions at Lason, Inc.
We are entering a new stage in business process outsourcing (BPO) automation. The drivers of this next stage are not technological changes per se, but changes in competition and how businesses operate and execute their strategies. The internet may be the agent of change, but the engine of change is the need to cut costs and improve core business processes in increasingly competitive global markets. As we look to the future, there are four distinct outsourcing drivers to consider.
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