WNS Joint Venture, Advanced Contact Solutions, Philippines

WNS forms a joint venture with Advanced Contact Solutions Inc. in the Philippines

04 Apr 2008 | (News)

WNS forms a joint venture with Advanced Contact Solutions Inc. in the Philippines

Expands global delivery network by launching delivery center in Manila

Manila and New York, April 4, 2008 – WNS (Holdings) Limited (NYSE: WNS), a leading global provider of  business process outsourcing (BPO) services, today announced the formation of a joint venture with Advanced Contact Solutions, Inc. (ACS), a pioneer and leader in BPO services and customer care in the Philippines. 

The joint venture company, WNS Philippines Inc., will be majority owned by WNS and will offer contact center services to global clients across industries. The company has set up its first delivery center in Manila and intends to initially scale to 200 seats.

"With the joint venture, WNS is executing its strategy to expand its global delivery network. This expansion further enables us to bring a large high quality talent pool to help solve the business challenges of our clients while diversifying the geographic concentration of delivery," said Anup Gupta, COO, WNS Group. "In forming the venture with ACS, WNS has partnered with a local market leader that shares our vision of delivering high quality BPO services to clients.”

“ACS is embarking on establishing a global footprint through relationships with leading global BPO companies such as WNS, added Victor M. Endaya, President and CEO, ACS. In this way, we can bring our clients good business practices and expertise in client and customer care.”

According to research firm Frost & Sullivan, the Philippines is the third largest English-speaking nation in the world and produces 350,000 college graduates each year delivering a highly-educated talent pool for providing BPO services.

Earlier this year, WNS announced the opening of its delivery center in Bucharest, Romania. From its Romania center, WNS provides European language skills and high-end finance and accounting services for global clients.

About WNS

WNS is a leading global business process outsourcing provider. Deep industry and business process knowledge, a partnership approach, comprehensive service offering and a proven track record enable WNS to deliver business value to some of the leading companies in the world. With over 18,000 employees, WNS is passionate about building a market-leading company valued by our clients, employees, business partners, investors and communities. WNS’ home page is www.wnsgs.com.

About Advanced Contact Solutions

Advanced Contact Solutions (ACS) is the pioneer and leader in business process and customer care delivery in the Philippines. Since 1996, ACS has been providing its clients with superior customer experience through customized business solutions which exceed client expectations and delight customers. ACS partners with top Fortune 5OO companies, and top tier companies in the UK, Australia, Canada and the Philippines. ACS’ home page is www.acspacific.com.

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