TPI, Shared Services, Outsourcing, Hybrid
Shared Services and Outsourcing — Evolution Into a Hybrid Model
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Shared Services and Outsourcing — Evolution Into a Hybrid Model
By: Bill Frech, Partner & Managing Director, CFO Services North America, TPI
For more than two decades, companies competing in the global economy have continually refined how to best meet their corporate goals — agile management, operational efficiency and cost control — while ensuring that their organizations added customer value. For functions perceived as non-core to the business, companies have historically tried what originally seemed radically different approaches to improving these operations — either internal shared services or external outsourcing.
Today, organizations are combining these two operating models into a flexible, new “hybrid” that reduces risk and cost — while further maximizing benefits such as improved leveraging of capabilities and expertise — that enables the company to extend service into new areas by providing improved service levels, responsiveness and adaptability. This paper examines the steps leading to the development of this hybrid and discusses its essential characteristics.
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