Contact center study: Financial status could be inhibiting customer value The majority of contact centers continue to be managed as financial cost centers. This is one of the findings in Dimension Data’s Global Contact Center Benchmarking Report 2007.02 May 2007 | (Surveys)
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Business transformation now an integral part of management, say 86% of European senior execs
Western European businesses have launched on average seven major transformation programs in the last...30 Apr 2007 | (Surveys)
SOA and shared services key to freeing IT managers from routine maintenance
A recent study has found that IT managers across Europe are so burdened with the routine maintenance...20 Dec 2006 | (Surveys)
Benchmark survey: Companies seeking better results from IT outsourcing
According to a recent benchmark survey, amid the increasing popularity of outsourcing corporate information...10 Aug 2006 | (Surveys)
What's the recipe for achieving optimal business value in IT outsourcing?
AberdeenGroup is conducting a survey that will measure the business value of IT outsourcing.17 Jul 2006 | (Surveys)
Procurement benchmarking results available
Elance, Inc., the leading provider of e-commerce solutions for services, today announced the results...03 Dec 2005 | (Surveys)
Hackett: Outsourcing increases HR costs at typical companies, while world-class companies use it to cut transaction processing costs
Hackett's newest Book of Numbers research volume, shows a correlation between greater spending on outsourcing...14 Nov 2005 | (Surveys)
Infosys tops client satisfaction in outsourcing report
Infosys Technologies Ltd. has been ranked the highest in client satisfaction in outsourcing services...26 Aug 2005 | (Surveys)
Benchmarking report available for supply chain management
Best Practices, LLC's benchmarking report Supply Chain Management Best
Practices identifies the systems...06 Aug 2005 | (Surveys)
Refine benchmarking to deliver useful results
Most companies are getting poor value from the tens of millions of pounds spent on benchmarking the performance...15 Feb 2005 | (Surveys)
Results of annual ‘Offshore 100’ round up of global offshore service providers
Offshore Advisory Expert neoIT and CMP’s Managing Offshore Announce Results of Annual ‘Offshore 100’...11 Jan 2005 | (Surveys)
Ashridge research looks to the effectiveness of headquarters staff
Two recent publications from the Ashridge Strategic Management Centre provide a wealth of information...02 Sep 2003 | (Surveys)
SSC benchmark study
SSC benchmark study carried out by Andersen Business Consulting for Invest in Denmark.
A comparative...01 Sep 2003 | (Surveys)
