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EquaTerra Advisor and BPO/ITO Service Provider Pulse Survey Results 1Q08 This edition of the Advisor and Service Provider Pulse Surveys reflects BPO and ITO market activity during 1Q08 (January through March 2008) and projections for the balance of 2008. It also features results...16 May 2008 | (Surveys)

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EMEA 4Q07 TPI Index Europe Takes Lead in Outsourcing Activity03 Mar 2008 | (Surveys)

Asia Pacific 4Q07 TPI Index Companies in India, as Buyers, Lead Outsourcing Growth in Asia Pacific03 Mar 2008 | (Surveys)

Service Provider Perspective on Governance Software Tools This EquaTerra whitepaper presents the findings from a market assessment of outsourcing service providers...03 Mar 2008 | (Surveys)

Equaterra 3Q07 Pulse Survey Results EquaTerra’s 3Q07 Pulse Surveys revealed that demand for Information Technology (IT) and business process...18 Oct 2007 | (Surveys)

TPI Index Reveals Fewer Outsourcing Contracts Awarded in Third Quarter Strength in EMEA and Asia Pacific regions is offset by slowness in transaction related activities in...18 Oct 2007 | (Surveys)

Equaterra: Many Federal HR Execs Lack Data, Guidance Needed to Improve Service Delivery According to a just-completed study by EquaTerra – conducted in association with IPMA-HR and the HROA...04 Sep 2007 | (Surveys)

EquaTerra's 2Q07 Outsourcing Pulse Survey Results EquaTerra surveyed its own advisors and a wide variety of leading service providers to reveal in-the-field...29 Aug 2007 | (Surveys)

Taking a Reality Check on Today’s Outsourcing Market By most conventional measures the information technology and business process outsourcing markets are...22 Jun 2007 | (Surveys)

EquaTerra confirms companies recognise link between enterprise software applications and BPO success LONDON (May 10, 2007) — Organisations that outsource business processes, such as HR or Finance & Accounting,...14 May 2007 | (Surveys)

Public sector playing outsourcing catch up The UK is ahead of the rest of Europe when it comes to outsourcing but the public sector is still blinkered...06 May 2007 | (Surveys)

KPMG: Sourcing a key strategy, but still a fog around value of outsourcing deals Businesses around the world are unable to quantify accurately the benefits which their outsourcing arrangements...09 Feb 2007 | (Surveys)

Slowing outsourcing demand, expansion in non-traditional BPO areas among key findings in EquaTerra's 4Q06 Pulse Surveys According to the results of EquaTerra’s 4Q06 Outsourcing Pulse Surveys, there is positive but slow...20 Jan 2007 | (Surveys)

F&A fights back against complexity with move towards outsourcing and ‘flexible’ transformation The increasing complexity of the environment in which CFOs operate is driving a fundamental change in...15 Jan 2007 | (Surveys)

Gartner: Poor planning leads to high outsourcing failure IT outsourcing in Western Europe will continue to increase over the next two years, according to a new...23 Dec 2006 | (Surveys)

Equaterra's 3Q06 outsourcing pulse surveys: softer demand and growth While outsourcing service providers cited slowing to flat quarter over quarter deal pipelines growth...31 Oct 2006 | (Surveys)

Survey shows strong ROI for companies that are outsourcing Nearly nine out of 10 outsourcing programs pay for themselves, and more than one in four save companies...13 Oct 2006 | (Surveys)

Onshore outsourcing widespread amongst US federal contractors and state Medicaid agencies – GAO According to a study by the US Government Accountability Office (GAO), federal contractors and state...13 Sep 2006 | (Surveys)

[SharedXpertise Essentials] TPI's quarterly outsourcing index report This is the second quarterly TPI European Outsourcing Index report for 2006. TPI’s objective for producing...05 Aug 2006 | (Surveys)

[SharedXpertise Essentials] EquaTerra BPO Pulse Survey results 2Q06 EquaTerra has just released its BPO Pulse Survey for the second quarter of 2006 focusing on BPO and ITO...01 Aug 2006 | (Surveys)

Companies looking for outsourcing providers to drive innovation and reduce costs according to survey As Business Process Outsourcing (BPO) continues to experience market growth with an increase in a diverse...31 Mar 2006 | (Surveys)

[SharedXpertise Essentials] HR Outsourcing Effectiveness Report 2005 This survey explores the current state of outsourcing through bothquantitative data and qualitative...31 Jan 2006 | (Surveys)

Management integrity offsets IT staff stress ISR has uncovered new research that indicates employment security concerns, perceived unreasonable workloads...09 Dec 2005 | (Surveys)

[SharedXpertise Essentials] The TPI Index Report Q3 2004 This is the third quarterly TPI European Outsourcing Index report for 2004. TPI’s objective for producing...05 Dec 2005 | (Surveys)

[SharedXpertise Essentials] TPI Index Report Q4 2004 This is the final quarterly TPI European Outsourcing Index report for 2004. TPI’s objective for producing...05 Dec 2005 | (Surveys)

Equaterra reports steady demand in HR, IT and F&A Outsourcing EquaTerra announced the results of its third quarter 2005 "Outsourcing Pulse Survey". The survey found...03 Dec 2005 | (Surveys)

Public Sector 2005: government positions IT at heart of future plans Computing’s Public Sector Report 2005 considers key developments, such as the newly published government...12 Nov 2005 | (Surveys)

Total outsourcing contracts rise while per contract value shrinks Trend to larger number of smaller, less complex deals. More BPO than ITO deals have offshore elements. Impending...22 Oct 2005 | (Surveys)

Outsourcing becoming more knowledge-based Business process outsourcing is becoming more sophisticated and specialized. Take the finance and accounting...11 Oct 2005 | (Surveys)

IDC U.S. HR BPO report: Robust growth, more consolidation The human resource business process outsourcing (HR BPO) market in the U.S. will continue to grow at...03 Oct 2005 | (Surveys)

F&A outsourcing reaches rapid growth stage according to Everest Research. The finance & accounting outsourcing (FAO) sector, which primarily serves the Global 500 marketplace,...29 Sep 2005 | (Surveys)

Hackett: World-Class IT organizations have dramatically increased focus on shared services and outsourcing The analysis in the 2005 Book of Numbers by the Hackett Group, a business process advisory firm, finds...28 Sep 2005 | (Surveys)

Survey says: 8 of 10 UK companies to boost outsourcing Eight out of 10 large' U.K. companies plan to boost offshore outsourcing to cut costs, according to a...09 Aug 2005 | (Surveys)

European F&A outsourcing market will be worth £2.1bn An increasing number of companies are looking to outsource their finance and accounting business processing,...25 Jul 2005 | (Surveys)

CIOs need 'marriage counselling' for outsourcing CIOs are in need of 'relationship counselling' to help them juggle all the different suppliers they have...15 Jul 2005 | (Surveys)

SBPOA and Personal Magazin publish results of landmark study With signs that the German market for outsourcing is growing significantly – recent reports indicate...14 Jun 2005 | (Surveys)

Outsourcing falling from favour with large firms, says new Deloitte study Many of the world's largest organizations that were quick to participate in information technology and...25 Apr 2005 | (Surveys)

IDC highlights channel for SME outsourcing Established channel relationships based on trust are crucial to breaking into the growing small medium...25 Jan 2005 | (Surveys)

Mid-size deals and Government sector drive outsourcing market New research by independent market analyst Datamonitor and leading outsourcing advisory firm Everest...20 Jan 2005 | (Surveys)

Fall in large Swedish IT outsourcing deals in 2004 The number of large IT outsourcing deals in Sweden fell in 2004, according to a study from market advisory...20 Jan 2005 | (Surveys)

How executives around the world are addressing data management Think about the tremendous size of the investment - about the billions that businesses around the world...05 Jan 2005 | (Surveys)

Europe leads in top 100 outsourcing deals Spending on the top 100 outsourcing deals worldwide increased from $48.3 billion in 2002 to $66.1 billion...21 Dec 2004 | (Surveys)

Development outsourcing destinations A new survey from Evans Data Corporation reveals that 40 percent of outsourced software development ends...15 Dec 2004 | (Surveys)

Capgemini survey on shared services vs. outsourcing presented at joint Conference Board / SBPOA event in Chicago As businesses move beyond cost reduction and toward a growth agenda in 2004, Capgemini US LLC, a global...19 Nov 2004 | (Surveys)

Offshoring unskilled work is tip of the iceberg ALS Consulting comments on the CBI survey on offshoring trends in the UK A survey published today...09 Nov 2004 | (Surveys)

Survey rates outsourcing effectiveness Seventy-five percent of U.S. and European multinational companies now use outsourcing or shared services...29 Oct 2004 | (Surveys)

Cost advantage of outsourcing diminishing: Report The advantages of outsourcing from the US to cheap brainpower nations like India have been diminishing...27 Sep 2004 | (Surveys)

Outsourcing still small but growing fast GAO report says impact on economy and job market from shift of jobs overseas difficult to measure.25 Sep 2004 | (Surveys)

Security key concern in outsourcing: Gartner Security will slowly rival job loss as the biggest concern over outsourcing, said a research firm this...25 Sep 2004 | (Surveys)

PwC: more than half of global business projects fail Superior business performance is dependent on project management maturity levels according to a new global...16 Sep 2004 | (Surveys)

Rising wages likely to blunt India's BPO edge: Deloitte India may soon lose the status of being the most preferred destination for business process outsourcing. A...16 Aug 2004 | (Surveys)

Study: Outsourcing megadeals on the rise Outsourcing deals that topped more than $1 billion were on the rise in the second quarter of 2004 and...20 Jul 2004 | (Surveys)

Survey finds outsourcing budgets continue to rise In a survey of top decision makers on corporate outsourcing policies, 59% said they expect to increase...19 Jul 2004 | (Surveys)

Knowledge process offshoring to be worth $17Bn by 2010- Evalueserve According to Evalueserve, an international business research firm, the revenue for the global Knowledge...15 Jul 2004 | (Surveys)

Managed services tops UK outsourcing poll According to a survey by PMP Research, the overall outsourcing market will flourish over the next twelve...15 Jul 2004 | (Surveys)

IDC study reveals F&A outsourcing to hit $47 billion in 2008 The worldwide finance and accounting (FA) outsourcing market will reach $47.6 billion in 2008, growing...13 Jul 2004 | (Surveys)

Report urges U.S. firms to speed up outsourcing A report by an influential consulting firm is exhorting U.S. companies to speed up "offshoring" operations...05 Jul 2004 | (Surveys)

Fear of taking the outsourcing plunge is unfounded European organisations cannot delay on business process outsourcing decisions if they are to remain competitive...28 Jun 2004 | (Surveys)

More European firms looking to outsource - UNCTAD According to a survey by United Nations Conference on Trade and Development (UNCTAD), more European companies...23 Jun 2004 | (Surveys)

Outsourcing not a major threat to U.S. jobs, workers say in poll A significant number of American workers think foreign outsourcing by U.S. corporations hurts the economy,...21 Jun 2004 | (Surveys)

Growing outsourcing trend seen shifting to IT services Outsourcing is a global "mega-trend" in the technology industry that will only increase in the future,...21 Jun 2004 | (Surveys)

Outsourcing accounts for small portion of mass layoffs in the US Of the 182,456 workers who lost their jobs in extended mass layoffs for reasons other than seasonal...16 Jun 2004 | (Surveys)

BPO industry revenues to touch $12.2 billion by 2006 India's money-spinning business process outsourcing (BPO) industry is likely to touch revenues to the...02 Jun 2004 | (Surveys)

Outsourcing and offshoring on the rise Outsourcing continues to be the main source of growth in IT services and will account for over half of...19 May 2004 | (Surveys)

Outsourcing now widespread in US, Europe Outsourcing of key professional services such as human resources is becoming almost universal among large...16 Apr 2004 | (Surveys)

Top 10 offshore outsourcing trends of 2004 By Lisa Maio Ross, Ross Research (www.rossresearch.com) Is Offshore Outsourcing Demand Going Anywhere...15 Apr 2004 | (Surveys)

Recovery in direct investing overseas predicted International location experts who advise companies on their overseas investment plans expect foreign...15 Apr 2004 | (Surveys)

Call center outsourcing anchors BPO successes A new global study by KnowledgeStorm and The AlignIT Group reveals that while offshore call centers and...13 Apr 2004 | (Surveys)

Outsourcing deals must allow for renegotiation Eighty-five percent of all outsourcing contracts signed between 2001 and the end of 2004 will be renegotiated...02 Apr 2004 | (Surveys)

Diversification is key to outsourcing strategies The offshore outsourcing train has left the station, and U.S. businesses had better get on board or risk...02 Apr 2004 | (Surveys)

Chief executives embrace strategic outsourcing to reduce costs, access specialist skills and build a flexible business A recent survey conducted by Computer Sciences Corporation (NYSE: CSC), which questioned the views of...18 Mar 2004 | (Surveys)

CIOs see increased IT spending: Gartner A survey of 956 chief information officers around the world shows they are confident about increases...15 Mar 2004 | (Surveys)

Global executives say yes to outsourcing A survey of 7,300 senior executives around the world by consultant McKinsey Co found that four out of...15 Mar 2004 | (Surveys)

Europe BPO market on growth path European Business Process Outsourcing (BPO) market is expected to grow 4.5 per cent year-on-year in 2004...10 Mar 2004 | (Surveys)

Less savings from outsourcing than expected People-related expenses, including training needs and cultural issues, are not sufficiently examined...09 Mar 2004 | (Surveys)

Outsourcing to grow, but deals to shrink - Gartner According to a new research by Gartner, big outsourcing deals are on their way out.23 Feb 2004 | (Surveys)

Offshore outsourcing satisfies ...11 Feb 2004 | (Surveys)

US firms happy with BPO quality, to move more operations: Study Despite the challenges to moving IT, business process and contact centre services to India, China and...11 Feb 2004 | (Surveys)

New study finds companies are satisfied with offshore outsourcing of IT, business process and contact center services Despite the challenges of moving IT, business process and contact center services to India, China and...05 Feb 2004 | (Surveys)

M&A makes positions redundant; offshore outsourcing increases Planned job cuts in January were 26 percent higher than in December due to increases in offshore outsourcing...04 Feb 2004 | (Surveys)

Outsourcing to give long term benefit to UK economy - Evalueserve According to a just published research report tilted ‘The Impact of Global Sourcing on the UK Economy...03 Feb 2004 | (Surveys)

Report debunks outsourcing exodus concerns Datamonitor expects offshore and nearshore agents to represent only 5 percent of the overall worldwide...28 Jan 2004 | (Surveys)

Outsourcing threat is overstated Despite dire warnings in recent times, new research has concluded that offshore outsourcing will not...27 Jan 2004 | (Surveys)

European outsourcing market to rival US in 2004 The European outsourcing market is set to rival the US in terms of contract awards in 2004, according...26 Jan 2004 | (Surveys)

European outsourcing to catch US market in 2004 Outsourcing is continuing to boom in the UK and Europe , with the total value of contract awards in...21 Jan 2004 | (Surveys)

In praise of outsourcing Outsourcing will become ubiquitous within five years and has the potential to increase UK gross domestic...21 Jan 2004 | (Surveys)

Is BPO going vertical? An IDC report says BPO service providers need to create industry-specific solutions to keep customers...19 Jan 2004 | (Surveys)

Stanford: Outsourcing may not always be best answer A new study by a Stanford University Graduate School of Business faculty member says manufacturers should...19 Jan 2004 | (Surveys)

IDC survey results reveal retailers more likely to adopt BPO services than manufacturing As the market for BPO services continues to gain attention with both enterprise buyers and service providers,...14 Jan 2004 | (Surveys)

IDC study predicts worldwide procurement BPO market to increase 15.2% to reach $12 billion by 2007 Although a relative newcomer to the business process outsourcing (BPO) world, the procurement function...22 Dec 2003 | (Surveys)

neoIT issues report on top offshore outsourcing trends for 2004 Initial Wave Strategy and Transition Management Biggest Offshoring Success or Failure Factor22 Dec 2003 | (Surveys)

Study finds $70 billion in possible outsourcing The U.S. government's push to open federal jobs to competition could open as much as $70 billion outsourcing...22 Dec 2003 | (Surveys)

Outsourcing hype vs. reality A very small percentage of Fortune 1,000 companies are actually fully engaged in offshore outsourcing,...15 Dec 2003 | (Surveys)

Contract research boom continues as pharma outsourcing spending grows at double-digit pace The amount of pharmaceutical R&D spending headed out-of-house to research suppliers engaged in drug development...10 Dec 2003 | (Surveys)

Pharma biotech companies keen to outsource $200 M research After infotech firms, it’s the turn of biotech and pharma companies to look at outsourcing from India....08 Dec 2003 | (Surveys)

Gartner silences BPO critics; predicts boom The BPO industry is here to stay. A final verdict released by research firm Gartner on Wednesday prophesized...05 Dec 2003 | (Surveys)

Outsourcing can add up to making big savings ARECENT report from McKinsey & Co, the leading management consultancy, handed out a stern warning to...05 Dec 2003 | (Surveys)

Forrester Research survey found that companies experimenting with BPO complain of inflexible contracts Forrester Research surveyed 82 senior business and IT executives and found that companies experimenting...26 Nov 2003 | (Surveys)

Back-office comes to the job forefront The Boston Consulting Group (BCG) sees 30-40 million BPO jobs being created in India by 2020. BCG’s...20 Nov 2003 | (Surveys)

Procurement outsourcing poised to double, accenture survey finds Nearly half of companies in Europe and the United States are considering outsourcing part of their procurement...05 Nov 2003 | (Surveys)

Is UK business failing to keep in control of the books? Research released by Medas, a specialist Outsource provider of finance and business processes, highlights...02 Sep 2003 | (Surveys)

New study finds sourcing advisors essential to success of sourcing transactions A dizzying array of factors – both internal and external – contributes to the success or failure...02 Sep 2003 | (Surveys)

Financial services outsourcing hot says report A new report by market analysts Datamonitor predicts that spending by European financial services institutions...02 Sep 2003 | (Surveys)

Two-Thirds of U.S. banks outsource one or more functions, according to Accenture Two-thirds of U.S. retail and commercial banks with assets of at least $3 billion outsource one or more...02 Sep 2003 | (Surveys)

Mid-market firms are the new target for BPO providers Business process outsourcing (BPO) providers are looking to add mid-market companies to their roster...02 Sep 2003 | (Surveys)

IT outsourcing will continue to grow, but not in France - IDC say IDC analysts expect global outsourcing in the IT industry to increase, which will put smiles on the faces...02 Sep 2003 | (Surveys)

Financial outsourcing on the up, predict Accenture and The Economist The outsourcing of finance and accounting functions is primed for growth, with more than 70 percent of...02 Sep 2003 | (Surveys)

Key findings of our Shared Services Survey 2001 We know that shared services centres are extending their reach, and not only geographically. However,...01 Sep 2003 | (Surveys)