[SharedXpertise Essentials] Outsourcing: Getting to better Better, faster, cheaper… Companies justify shared services and outsourcing, and promise a step change in delivery to end users based on this trinity. Yet
few actually take the time to determine what...26 Feb 2007 | (Thinking Point)
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Response to KPMG survey: Benchmarking more important than ever
If companies are really going to reap the benefits of their outsourcing contracts they owe it to themselves...20 Feb 2007 | (Thinking Point)
Using benchmarks to establish rates for outsourcing services
The benchmark is only one of a number of management tools necessary for the long-term governance of an...19 Feb 2007 | (Thinking Point)
Benchmarking India's business process outsourcers
A McKinsey benchmarking study of India's business process outsourcers shows that most clients are satisfied...24 Jul 2006 | (Thinking Point)
Offshoring Grows Up - Five trends magnifying the impact of global sourcing
Offshoring is old news. It is now over five years since the offshoring of services first hit the headlines...08 Jan 2006 | (Thinking Point)
The benefits of benchmarking
Any time a business decides to turn away from a major outsourcing deal to bring its IT systems back in-house,...04 Apr 2005 | (Thinking Point)
Benchmarking reflects the mood of the moment
As you sat down to refine your business plans for 2003 it's unlikely - as a senior IT manager - you'd...02 Sep 2003 | (Thinking Point)
Benchmarking outsourced services
Knowing that your company will be receiving good value for money from outsourced services can be something...02 Sep 2003 | (Thinking Point)
Benchmarking intangibles
Accounts payable, inventory turns, defect rates, customer satisfaction. Those are the kinds of processes...02 Sep 2003 | (Thinking Point)
Structuring for success - Organisation is a good place to start in challenging the status quo
by Peter Walter
Although the art and science of organisational design has been around since the first...02 Sep 2003 | (Thinking Point)
