Monetization of Captives During the last few years, captives – wholly owned subsidiaries set up with the goal of providing services only to the parent company – have mushroomed in India and other offshore locations. This development...29 Aug 2007 | (Thinking Point)
Browse by content type
- Case Studies (3)
- Interviews (5)
- News (164)
- Surveys (1)
- Thinking Points (20)
- Brochures (0)
Using Software Tools in Outsourcing Management
The market is full of all types of software tools for managing performance and contracts in outsourcing....29 Aug 2007 | (Thinking Point)
ACS: Making Transformation Work in Public Sector
There’s no lack of interest in transforming government these days. Leaders everywhere are demanding...27 Jul 2007 | (Thinking Point)
[SharedXpertise Essentials] The role of the transformation leader
It may be the loneliest—and toughest-- job on the planet. Abused by providers, repudiated by the business...20 Mar 2007 | (Thinking Point) |
Joining forces: Is big consultancy consolidation back on the cards?
Joining forces: is big consultancy consolidation back on the cards? 13 Oct 2006 | (Thinking Point)
With help from IBM, U.S. business schools groom tomorrow's outsourcing managers
A story in Tuesday's Wall Street Journal takes a close look at a program IBM launched several months...21 Sep 2006 | (Thinking Point)
[SharedXpertise Essentials] The growing army of internal BPO experts
There is a discernable maturity in buyers of BPO services which is giving rise to what I call the 'good...02 Aug 2006 | (Thinking Point) |
Leadership at all levels
For business-IT alignment, involve everyone in the leadership and management of IT.12 Nov 2005 | (Thinking Point)
HR executives find opportunity with vendors
People thought Howard Nelson was crazy when he announced in 1999 that he was ending his 20-year career...26 Jun 2005 | (Thinking Point)
Indian BPO executives on the move
A summary of most recent changes in leadership positions at Indian BPO providers.25 Jun 2005 | (Thinking Point)
Message to HP's next CEO: execution, not transformation
In replacing Carly Fiorina, HP's board believes it has the right mix of businesses, but it needs a new...10 Feb 2005 | (Thinking Point)
Culture and change: the impact of outsourcing
In today's economic climate, an outsourcer has no margin for error. Working effectively with global customers,...02 Sep 2003 | (Thinking Point) |
Leading with compassion
Throughout these essays, we are continually pointing to three fundamental forces at play, in life as...02 Sep 2003 | (Thinking Point) |
Storming
Employee conflict is present in all great companies. It is the nature of talented individuals to see...02 Sep 2003 | (Thinking Point)
The $400 million hike
Recently a team of senior managers faced the question of what it would take for them to achieve their...02 Sep 2003 | (Thinking Point)
Into the unknown
Everyone thinks that making good decisions depends upon analyzing every detail, dissecting the variables,...02 Sep 2003 | (Thinking Point)
For strategic finance: Delegating decisions
By Robert W. Gunn & Betsy Gullickson
What if you could find a powerful instrument for turbo-charging...02 Sep 2003 | (Thinking Point)
Never shout 'fire' in a crowded theater
The quintessential corporate cog is unflappable. She flits from call to call, flips files easily from...02 Sep 2003 | (Thinking Point) |
Leading from the top
Andrew Kris believes that you can’t lead shared services from the middle. Real leadership and authority...01 Sep 2003 | (Thinking Point) |
Getting the right people
The recruitment and selection of shared services staff is probably one of the most critical tasks anyone...01 Sep 2003 | (Thinking Point) |
